For the customer who is waiting
The customer hears when the job moves
Created, started, finished. The customer is told.
- Created, in progress, completed
- Cancellation too
- ETA updates reach both sides
Five moments, not a status page
A job being created, starting, finishing or being cancelled sends a notification to the customer. Nothing asks them to log in and check.
The ETA is the one both sides get
An ETA update notifies the customer and the crew. It is the message that stops the phone call asking where the van is.
Email or text
Notifications go out through the channels your business has switched on, and the copy is yours to edit in the template.
Questions
Which events notify the customer?
Job created, in progress, completed, cancelled, and an ETA update.
Can I turn notifications off?
Each channel is a switch. What was sent and to whom is recorded either way.